The expectations of transgender people in the face of their health-care access difficulties and how they can be overcome. A qualitative study in France

Emmanuel Allory (1, 2) , Ellie Duval (2) , Marion Caroff (2) , Candan Kendir (3) , Raphaël Magnan , Bernard Brau (2) , Elinore Lapadu-Hargue (2) , Sidonie Chhor (2, 1)

1 CIC - Centre d'Investigation Clinique [Rennes]
2 UR - Université de Rennes
3 EHESP - École des Hautes Études en Santé Publique [EHESP]

Aim: Our objective was to explore the difficulties experienced by transgender people in accessing primary health-care services and their expectations towards primary care providers to improve their health-care access. Background: Because transgender people are exposed to many discriminations, their health-care access is particularly poor. Guidelines recommend greater involvement of primary care providers in the processes because of the accessibility feature of primary care services. Methods: A qualitative study using semi-directed interviews was conducted among 27 transgender people (February 2018 - August 2018). These voluntary participants were recruited through different means: local trans or LGBTI (lesbian, gay, bisexual, trans, and/or intersex) associations, primary care providers, and social networks. The data analysis was based on reflexive thematic analysis in an inductive approach. Findings: Difficulties in accessing health-care occurred at all the levels of the primary health-care system: primary care providers - transgender people interaction, access to the primary care team facility (starting with the secretariat), access to secondary care specialists, and continuity of care. Transgender people report ill-adapted health-care services as a result of gender-based identification in health-care settings. Their main expectation was depsychiatrization and self-determination. They supported mixed health network comprising primary care providers and transgender people with a coordinating role for the general practitioner. These expectations should be priorities to consider in our primary health-care system to improve access to health-care for transgender people.

Mots clés: transgender persons; health services accessibility; health-care disparities; primary health-care; population health management

Domaines: Sciences du Vivant [q-bio]

Emmanuel Allory, Ellie Duval, Marion Caroff, Candan Kendir, Raphaël Magnan, et al.. The expectations of transgender people in the face of their health-care access difficulties and how they can be overcome. A qualitative study in France. Primary Health Care Research and Development, 2020, 21, ⟨10.1017/S1463423620000638⟩. ⟨hal-03096768⟩