Voice features of telephone operators predict auditory preferences of consumers

Vanessa André 1 Petr Christine 2, 3, 4 Nicolas André 1 Martine Hausberger 1 Alban Lemasson 1
1 EthoS - Ethologie animale et humaine
2 Institut de Management de Bretagne Sud
3 LEGO - Laboratoire d'Economie et de Gestion de l'Ouest
4 UBS - Université de Bretagne Sud
Abstract : What makes a human voice agreeable is a matter of scientific discussion. Whereas prosody was shown to play a role regarding “male-female” attraction, the impact of frequency modulations in “non-sexual”, notably commercial, contexts has attracted little attention. Another point unaddressed in the literature is auditory sensitivity to short-term frequency modulations as current studies focus more on sentence. Thirty French female operators were recorded over the phone. All “bonjour” greeting words were classified in terms of frequency modulation linearity and orientation at the syllable and word levels. Then, the different voices were played back to students and seniors who had to rate each voice according to their degree of agreeableness. Listeners preferred non-monotonous voices. Differences between age-classes were greater than between sex-classes. Results suggest that short-term frequency changes are important for auditory evaluation of voice agreeableness. This study opens new research perspectives concerning the importance of prosody during consumer-seller interactions.
Keywords : phone interaction acoustic structure human voice perception prosody Consumer behaviour
Type de document :
Article dans une revue
Interaction Studies, John Benjamins Publishing Co, 2016, 17 (1), pp.77-97. 〈10.1075/is.17.1.04and〉
Liste complète des métadonnées
https://hal-univ-rennes1.archives-ouvertes.fr/hal-01335965
Contributeur : Antoine L'Azou <>
Soumis le : mercredi 22 juin 2016 - 15:09:35
Dernière modification le : mardi 12 février 2019 - 15:44:34

Identifiants

Collections

UNIV-RENNES1 | ETHOS | ETHOS-PEGASE | ETHOS-COCORESO | UR1-UFR-SVE | COMUE-NORMANDIE | INSTITUT-TELECOM | UNIV-BREST | LEGO | UNIV-RENNES | UNICAEN | IBSHS

Citation

Vanessa André, Petr Christine, Nicolas André, Martine Hausberger, Alban Lemasson. Voice features of telephone operators predict auditory preferences of consumers. Interaction Studies, John Benjamins Publishing Co, 2016, 17 (1), pp.77-97. 〈10.1075/is.17.1.04and〉. 〈hal-01335965〉

Exporter

BibTeX TEI DC DCterms EndNote

Partager

Métriques

Consultations de la notice

286