Vanessa André, Christine Petr, Nicolas André, Martine Hausberger, Alban Lemasson. Voice features of telephone operators predict auditory preferences of consumers.
Interaction Studies, John Benjamins Publishing Co, 2016, 17 (1), pp.77-97.
⟨10.1075/is.17.1.04and⟩.
⟨hal-01335965⟩