Does ICT use improve contextual performance? Recent evidence from the European Union
Résumé
How does computer and Internet use affect the workers' behaviours within the firm? To address this question, we consider various measures of contextual performance as indicators of the behaviour of the workers within the firm. We analyze the link between Intensity of usage of Computer and Internet and Workers' Contextual Performance in Europe. Based on the European Working Condition Survey (EWCS 2005), we have tried to verify empirically the positive relationship of Internet and computer usage with various dimensions of contextual performance by using ordered probit models. We measure the effect of "Internet usage" or "Computer usage" on the probability to get higher contextual performance by a given worker. Our main results show that: firstly, computer and Internet use is positively related to the probability of having interpersonal citizenship performance. Secondly, Internet use is positively related to the probability of having so-called organizational citizenship performance (OCP) while computer use has no significant relationship with OCP and finally, Internet use also increases job/task performance (JTP) while computer use does not impact the probability of JTP. Our findings indicate asymmetric effects of ICT on workers' contextual performance.